Follow the water
Collaborating with Watercare and their customers, RUSH’s human-centred design activities uncovered and validated the needs within self-service and detailed consumption reporting.
The discovery process alongside Watercare and their customers gave the RUSH squad a deeper understanding of the challenges being faced, the opportunities for technology to make an impact on strategic goals.
Designing for inclusion meant a broad customer discovery process in order to understand the needs of extreme or edge case users, as well as mainstream water users. Our bespoke process incorporating Lean UX and Agile delivery practices are underpinned by a shared clarity of dependencies with Watercare.
By working cohesively, we ensure we understand ongoing priorities and, most importantly, have established a culture where our teams value working together on a daily basis.