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"RUSH is a strategic extension of our technology capability, providing the resilience of a dedicated operations partner while giving us the agility of an in-house team."
From the heady early innovation days, where Z and RUSH moved fast and delivered category breaking features, as our relationship evolved, so did the products we delivered and scaled.
Operating in a highly compliant, safety first and business critical environment, RUSH Managed Services provides Z with continuous compliance, cost certainty and assurity of uptime. Add to that actionable product & user data and Z has the best of both worlds - turning what could have been an operational burden into a strategic business enabler.
The partnership covers Z Energy's complex hybrid cloud environment spanning Azure and GCP, with PCI and NIST 500 compliant infrastructure supporting customer-facing digital products and payment systems. The technical stack includes microservices architecture, Azure Kubernetes for dynamic scaling, and fully integrated on-pump controllers, cameras, and POS systems connected to cloud infrastructure.
Expertise
Product Strategy
Backend Development
Frontend Development
Systems Architecture
Cloud / Systems Integration
Application Support
DevOps
Security & Compliance
Infrastructure Management
24/7 Operations Incident Management
Production Operations
99.99%
ADPEX score across the last 24 months
98.8%
support and response time against agreed SLAs
100%
feature uptime in the last 24 months
Product Maintenance, Optimisation & Compliance
RUSH built, evolved and manages Z Energy's platform. Dedicated support engineering handles incident investigation, performance monitoring through SumoLogic logs and Service Bus analysis, database query optimisation, and proactive log alerts to prevent customer-facing issues.
Continuous vulnerability monitoring and remediation maintains PCI DSS and NIST compliance while support automation increases efficiency.
DevOps and Development Support
Back-end support resolves software issues, fixes bugs, automates support, optimizes logging for cost reduction, and updates dependencies for security. This enables Z Energy's teams to focus on customer features and innovation. Front-end support works with Z Energy's engineers to rapidly troubleshoot and investigate incidents.
Incident Response and Problem Management
RUSH's 24/7 incident response ensures continuous coverage for Z Energy's digital platforms. The service monitors system logs, responds to and diagnoses incidents, and implements minor usability enhancements. This enables always-on digital services without requiring Z Energy's internal teams to maintain 24/7 on-call rotations.
"I appreciate the timely fashion that I get responses, as it supports me with closing tickets quickly and keeping our customers happy. The best outcomes I find are usually with RUSH’s help, so thank you so much."
Strategic Partnership Extension
When the team who built your product also supports it, you get evolution, not just maintenance. RUSH operates as a strategic extension of Z Energy's technology capability, enabling them to scale operational capacity cost-effectively without building full in-house 24/7 teams. We manage and enhance Z's digital experiences while maintaining high security and compliance standards, giving Z Energy the agility and control of an in-house team with the resilience of a dedicated operations partner.
Technical Support Delivery
Z Energy maintains industry-leading digital customer experiences without the burden of 24/7 operations. RUSH handles operational overhead, from incident response and security monitoring to infrastructure management and development support, enabling Z Energy's teams to prioritise innovation and strategic initiatives. Stop maintaining. Start advancing.
